Terms & Cancellation Policy

Last updated: September 28, 2026 (applies to bookings made on or after this date)

These terms apply to every trip, round, and add-on booked through Ozark Golf Getaways ("we," "us"). By paying for a booking or an invoice, you ("the group organizer") agree to them on behalf of everyone in your group.

1. What we do

We plan and book golf trips and client golf days in Northwest Arkansas and the Branson, Missouri area. Tee times, lodging, transportation, dining reservations, and add-on experiences are provided by independent courses and local businesses ("providers"). We arrange and coordinate these services; the providers deliver them and remain responsible for their own services, staff, vehicles, and premises.

2. Quotes and pricing

• Package prices on our website are per golfer and are starting prices for groups of 8 or more. Groups of 4–7 golfers pay a higher per-golfer rate because lodging is shared by fewer people. Your written quote is the final price.
• Prices do not include applicable sales, lodging, or tourism taxes, which are added to your quote where they apply.
• Trips on event weekends (such as Razorback home games and holiday weekends) may carry a premium of up to 20%, and trips booked less than 14 days before arrival carry a $50 per golfer rush fee. Both are shown in your quote.
• Quotes are valid for 48 hours. Tee times and lodging are not held until payment is received.
• Once payment is received, we send your booking confirmations (tee times and lodging) within 48 hours. Some courses and providers are closed on weekends, so bookings made Friday–Sunday may be confirmed the next business day.
• Meals, drinks, gratuities, and add-ons are not included unless your quote lists them.

3. Payment

• A non-refundable deposit of at least $150 per golfer is due at booking to reserve your tee times and lodging. You may pay in full or any amount above the deposit at booking, and any remaining balance is due 30 days before arrival. Trips booked within 30 days of arrival are paid in full at booking.
• All payments are made through a secure invoice sent by email. Bank transfers (ACH) and debit cards have no processing fee. Credit card payments may include a processing fee of up to 3%, which is shown as a separate line with the dollar amount before you pay and is not refundable.
• Invoices are due by the date shown on the invoice. Unpaid bookings may be released.
• Adding golfers or add-ons after booking is billed at current rates and subject to availability.

3a. Personal host and purchases made for you

• The Personal host service is quoted per day based on your group size and dates, and confirmed in writing before your trip.
• A host gratuity of 20% of the Personal host fee is added automatically and is paid in full to your host.
• Purchases made for you (groceries, food, supplies, tickets and other bookings) are billed at cost with receipts, plus a 10% handling charge.
• To use the service, a card is kept on file and you authorize us to charge it for the host fee, gratuity, purchases and handling charge. Requests over $1,000 are confirmed with you in writing (a text or email is fine) before we buy.
• Charges are itemized and billed within 48 hours after your trip ends.
• We do not purchase or deliver alcohol on your behalf.

4. Cancellations by you

Many courses and rentals charge us non-refundable fees once we book. Because of that:

• 30 or more days before arrival: full refund, minus the non-refundable deposit and any non-refundable provider costs already paid on your behalf.
• 14 to 29 days before arrival: 50% refund, or a 100% credit toward a new date within 12 months.
• Less than 14 days before arrival: no refund. Where providers allow it, we will try to move your trip to a new date for the cost of any change fees.
• Fewer golfers: reductions follow the same schedule, per golfer. Lodging is priced per property, so its cost does not go down when golfers drop, and the per-golfer rate for the remaining group may be adjusted to the group-size rate in your quote.

Cancellations must be sent in writing to trips@ozarkgolfgetaways.com and take effect on the date we receive them.

5. Weather and course conditions

• Rain-outs and course closures are rebooked at no charge when availability allows.
• If a round cannot be rebooked, any refund or rain check follows that course's own policy (for example, credit for unplayed holes).
• Weather is not grounds for cancelling a trip under section 4 unless the provider itself cancels.

6. Branson, Missouri trips

• Tee times are not guaranteed. Branson-area courses, including Big Cedar Lodge, limit how far ahead non-guests and the public can book, and resort guests get priority. We request your preferred courses and times as soon as each course's booking window opens, but specific tee times, courses and rates are not guaranteed until the course confirms them. If your first choice isn't available, we'll offer the closest available time or a comparable course.
• Add-ons: some add-ons (private driver, cigar lounge, private chef, XNA airport transfers, in-house massage, lessons with a local pro, brewery or distillery tours, non-golf day activities, and photographers) are available on Arkansas trips only unless your written quote says otherwise.
• Courses and lodging in Missouri may bill you directly, and their own booking, cancellation and refund policies apply to those services.
• One premium course included. Branson package prices include one round at a premium course (Payne's Valley, Ozarks National, Buffalo Ridge or Cliffhangers at Big Cedar Lodge).
• Additional premium rounds are available on request. Each one is priced at the course's current green fee for your dates, and your quote shows the adjusted trip price before you book.
• If a course raises its rates after you book, we keep your quoted price for rounds already booked; rounds added later are priced at the rate in effect when they are added.

7. Changes by us or a provider

If a provider cancels or can no longer deliver a booked service, we will replace it with a comparable option or refund the cost of that service. Our responsibility is limited to the amount you paid us for the affected service.

8. Conduct, damage, and safety

• Your group must follow each provider's rules, including course dress codes, pace of play, and rental house rules.
• Damage, extra cleaning, or fines charged by a provider because of your group are the group organizer's responsibility.
• Alcohol is served and consumed at your own risk. Never drive after drinking; use the transportation we can arrange.
• Golf and outdoor activities carry inherent risks. You take part voluntarily.

9. Limitation of liability

To the extent allowed by law, we are not liable for injury, loss, damage, delay, or expense caused by providers, weather, travel disruptions, or events outside our control. Our total liability for any claim is limited to the amount you paid us for the booking. We recommend travel insurance for trips with airfare.

10. Payment disputes

Please contact us first about any problem so we can fix it. Filing a card dispute for services that were delivered or covered by this policy may result in collection of the amount owed.

11. Governing law

These terms are governed by the laws of the State of Arkansas. Questions? Email trips@ozarkgolfgetaways.com or call (479) 259-2491.